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I Can't Sign In

Most sign-in trouble is a forgotten password, and Hamtrax can email you a link to set a new one. This page covers that, plus the one case where the link itself misbehaves.

Resetting your password​

  1. Open the sign-in screen and tap Forgot password?. It sits just under the password box. If you already tried signing in and got a red message, the same Forgot password? link appears right inside that message — already filled in with the email you typed.
  2. Check the email address, then tap Send Reset Link. You'll see Password reset email sent! Check your inbox.
  3. Open the email from social@hamtrax.com, subject Reset your Hamtrax password, and tap Reset your password.
  4. Choose a new password on the page that opens, then return to Hamtrax and sign in with it.
note

Hamtrax always says the email was sent, even for an address that has no account. That's deliberate — it keeps anyone from using the reset form to discover which email addresses are registered. If nothing arrives, check your spam folder, then confirm you're using the address you actually signed up with.

There's a short wait — about 30 seconds — between reset emails for the same address. If you tap Send Reset Link again too quickly, Hamtrax tells you how long to wait.

This affects iPhones running an older build of Hamtrax. The reset link and the app's secure sign-in link live at the same web address, and older builds claimed both — so tapping Reset your password opened the app, which had no reset screen to show you. No error, no page, nothing.

Fixed as of the current release. To get past it:

  • Update Hamtrax from the App Store, then request a fresh reset email. This is the real fix — after updating, reset links open in your browser as they should.
  • Or bypass it once: press and hold the link in the email and choose Open in Safari.
  • Or open the email on a computer and reset your password there. The new password works everywhere.
tip

iPhones remember which links belong to an app for a while after installing or updating it. If a reset link still opens the app right after you update, request a new reset email — the fresh link picks up the corrected behavior.

Other things that block sign-in​

  • "Invalid email or password." Hamtrax deliberately doesn't say which one was wrong, so nobody can use the sign-in form to find out whether an address has an account. Check for typos, then reset your password.
  • "Too many attempts. Please try again later." Several failed attempts in a row triggers a cooldown. Wait a few minutes, or reset your password rather than guessing again.
  • "This account has been disabled." Contact Hamtrax support through the Feedback tool.
  • You signed up with Google. Your account has no Hamtrax password to reset. On the web and Android, use the Google button. On iPhone, enter the same email — Hamtrax emails you a secure one-tap sign-in link instead of asking for a password.
  • No password reset needed, just changing it? If you can already sign in, use Settings → Account → Security — see Settings and Preferences.